Privacy Policy

At Switched on Sparkys, we are committed to protecting your privacy and handling your personal information responsibly and securely.
This Privacy Policy outlines how we collect, use, disclose, and store your information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
1. Information We Collect
We may collect personal information including:

Full name
Phone number
Email address
Home or business address
Service enquiry details
Payment and invoicing information
Website usage data and analytics

2. Information may be collected when you:

Submit an enquiry through our website
Contact us by phone, email, or social media
Request a quote or book services
Interact with our website

3. How We Use Your Information
We use your information to:

Respond to enquiries
Provide electrical and compliance services
Prepare quotes and invoices
Schedule appointments
Communicate important service updates
Improve our website and customer experience
Meet legal and compliance obligations
Send occasional marketing communications (you may opt out at any time)

4. Disclosure of Information
We do not sell or rent your personal information.
We may disclose information to trusted third parties where necessary to operate our business, including:

Payment providers
IT and website support providers
Compliance or regulatory authorities
Contractors or suppliers assisting with service delivery

All third parties are expected to maintain confidentiality and protect your information.

5. Website Analytics & Cookies
Our website may use cookies, Google Analytics, Meta Pixel, and similar technologies to:

Monitor website traffic
Improve website performance
Measure advertising effectiveness
Enhance user experience

You may disable cookies through your browser settings.

6. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
While we strive to protect your information, no online transmission can be guaranteed as completely secure.

7. Access to Your Information
You may request access to the personal information we hold about you or request corrections if the information is inaccurate.
To make a request, please contact us using the details below.

8. Marketing Communications
From time to time, we may send updates, promotions, or electrical safety information relevant to our services.
You can unsubscribe from marketing communications at any time by contacting us.

9. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
SWITCHED ON SPARKYS
72 Dorsal Drive, Birkdale, QLD 4159
Phone: 0424 593 072
Email: admin@switchedonsparkys.com.au